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Sunday, January 31, 2016

What is the Ultra HDTV Soap Opera Effect?

What is the Ultra HDTV Soap Opera Effect?

Q. I just bought a new ultra high-definition TV, but movies look cheesy somehow, like daytime TV. Is there a way to fix this soap opera effect?

A. Don’t worry; there’s nothing wrong with your HDTV, says our TV guru Claudio Ciacci. This soap opera effect is a common problem that comes up when a feature called smooth motion is activated, causing movies to lose much of their filmic character. It’s referred to as the “soap opera effect” because films end up looking hyper-realistic, almost like daytime soaps. Those shows are usually shot with cameras running at a higher 60 frames per second, or 60Hz, which naturally yields smoother motion. Movies, by contrast, are usually shot at a relatively slow 24Hz, with motion that can look a bit jerky during camera pans, but that’s the “film look” we’re accustomed to seeing. An easy fix for the soap opera effect is to turn off the smooth-motion feature. But with some TVs, it’s tied to anti-blurring processing—which is helpful in reducing blur during motion scenes. So by turning the soap opera effect off, you also lose any blur-reduction benefits. For TVs that have sub-controls in this feature’s menu, be sure to turn down the setting called anti-judder and turn up the anti-blurring processing. That should preserve the authentic film look. 

For TV buying advice and related information check our TV Buying Guide.  

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Editor’s Note: This article also appeared in the March 2016 issue of Consumer Reports magazine.

Consumer Reports has no relationship with any advertisers on this website. Copyright © 2006-2016 Consumers Union of U.S.

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Saturday, January 30, 2016

Pull the Plug on the Utility Bill Scam

Pull the Plug on the Utility Bill Scam

Wintry weather brings out an especially cold-hearted scam: the utility bill scam. Someone impersonating an electric and gas company representative contacts you claiming that there’s a problem with your payment—it’s overdue or denied—and if you don’t pay the bill immediately, your service will be disconnected.

Just in the past month, citizens from Connecticut to California have received utility bill scam calls or emails. Phone scammers might spoof caller ID by hijacking the number of a local utility and use utility terminology to seem more believable. Online scammers might email you from what looks like your utility’s website or they might send you a Google Calendar invitation with the subject line “Your electric bill is available.”

Either way, scammers are after your money, your credit card information, or other personal information like your bank account numbers, date of birth, or Social Security number that can be used for ID theft. 

Because local gas, water and electric companies do occasionally contact their customers by phone, it can be difficult to tell a scammer from a real agent. Similarly, fake emails can look eerily similar to the real thing. Here’s what you should know to protect yourself from a utility bill scam:

  • Prepaid debit cards are a red flag. If a caller demands instant payment using a prepaid debit card such as Green Dot MoneyPak, Vanilla or Reloadit prepaid cards, hang up immediately.
  • Don’t cave in to pressure to pay immediately. Utility companies will not send threatening emails to pay your bill. Customers who are behind on their payments receive written notices of a possible disconnection and how to prevent it.
  • Keep your utility scam antenna sharp. Look out for these kinds of bills and delete them. Bills that look like your normal bill but are from a different utility company, bills that look different from your normal bills, and bills that ask for your Social Security number, bank account or credit card numbers. Do not click on any links as they may contain malicious spam.
  • Be informed. If you suspect you’ve been a target of a utility scam, call the utility directly to verify whether you owe money. Find out what forms of payment your utility company accepts.
  • Never give out personal information. Don’t share your bank account numbers, credit card number, Social Security number or date of birth, even if the person seems legitimate.
  • Never allow anyone into your home without an appointment. Scammers sometimes pose as utility representatives claiming they need to check electrical wiring, natural gas pipes or an appliance. What they really want to do is get into your house and steal money or get your personal information. Even if you’ve requested service, this could be a utility scam. Ask to see proper identification. 

The threat of losing power or heat during chilly weather can be enough to freeze your common sense. Keep your cool. Report any incidents immediately to your utility company, using the official number found on your invoice.

Consumer Reports has no relationship with any advertisers on this website. Copyright © 2006-2016 Consumers Union of U.S.

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Friday, January 29, 2016

Best and Worst New Cars

Best and Worst New Cars

Not all cars are created equal, and we have the data to prove it. Of course, numbers can tell a variety of tales and we understand every consumer has different priorities. To that end, we have compiled a series of best and worst car lists to highlight performance in a wide variety of categories. The lists below can be an excellent tool for filtering down your purchase considerations or for stocking up on vehicular trivia.

Overall test scores are based on more than 50 individual Consumer Reports tests and evaluations, and are presented on a 100-point scale.

Best cars in our tests
Each vehicle is put through a battery of tests at our track to determine its performance and some models stand out while others do not. Our best and worst cars list highlights the overall top scorers in our Ratings and those at the bottom of the list.

Best & worst values
We think that real value is not necessarily how much you spend but what you get for your money. Vehicles that are reliable, perform well, and don’t cost much to own represent the best values. Overall, small cars and sedans provide the best bang for the buck.

Ownership costs
Getting a good deal when buying your car is important. But it’s just as critical to look down the road at how much a vehicle will cost you to own.

Best new cars for under $25,000
You don’t need to spend a fortune to get a good, reliable, safe vehicle and as this list shows, many models can be bought for under $25,000.

Highest-scoring American vehicles
There are many ways to view the Consumer Reports Ratings to find the highest-rated vehicle in a given category or price range. But we get many questions from journalists and our readers regarding the best current American-branded vehicles. To answer that query, we sorted vehicles into 13 key categories.

Best & worst fuel economy
With high gas prices and a tight economy, drivers need to find relief at the pump. If you’re buying a new car a fuel-efficient model can save you hundreds of dollars per year over a gas guzzler.

Best city/highway mpg
Depending on how you drive and what your typical commute looks like, you may want to compare how a vehicle’s fuel economy fares in city versus highway driving.

Best & worst acceleration
How fast a vehicle will accelerate is not something that should be of concern only to driving enthusiasts. Being able to merge safely with fast-moving traffic is important regardless of how or what you drive.

Best Acceleration and Fuel Economy
You don’t always have to give up engine performance in return for good fuel economy. To prove this, Consumer Reports compiled this list of vehicles that provided the best combination of fuel economy and acceleration in our tests.

Best safety performance
A vehicle with good braking and emergency handling can help you avoid an accident. Typically smaller, sportier vehicles perform well in these tests, and larger trucks tend to be slower to maneuver.

Best & worst visibility
Being able to see out and around a vehicle from the driver’s seat can directly impact your safety and those around you. Vehicles with big blind spots make it harder for driver’s to see other vehicles approaching or even children or pets behind the vehicle. When a driver can’t see, it can be a recipe for disaster. Backup cameras and sensors can be helpful aids for those vehicles with poor visibility.

Most fun to drive
Fun to drive is a subjective measure—an elusive quality that can mean different things to different people. From our experience, a car can have a very powerful engine and accelerate quickly, but without handling agility, it’s not much fun. For us, fun is a combination of factors such as handling response, sound, and the nature of the power delivery that lead to grin-inducing satisfaction.

Best for comfort
If you spend a lot of time in your vehicle, you know that comfort is a high priority. You want the ride to be pleasant and not torture for your body. A seat that causes discomfort or even a bumpy, noisy ride can make the drive very unpleasant. Here, we spotlight the most comfortable cars experienced in our testing.

Best all-wheel drive cars
When winter’s wrath hits hard, a car with all-wheel drive is your best bet to help navigate the roads safely. You can find AWD in a variety of vehicle categories.  See which one is right for you.

Best off-road
At our Auto Test Center, we have the ability to systematically evaluate the off-road capability of SUVs and 4WD pick up trucks. Ascending our “Rock Hill,” a 23-degree slope of boulders set in cement, very quickly reveals differences in axle articulation, suspension travel, traction, approach and departure angles and more. It also presents a repeatable surface that does not change after successive runs.

Best & worst three-row vehicles
The main appeal of three-row vehicles is their ability to carry up to eight people and cargo as well. They’re great for carpooling and carrying all types of gear. The list includes minivans and SUVs, although larger SUVs provide both better access and more cargo space, minivans have a better third row seat for children, as well as adults.

Best for tall or short drivers
Cars are not one size fits all.  Some are especially versatile and rate very highly by both tall and short testers, but several models serve neither tall nor short drivers well.  It’s important to find a car that fits your body and in comfortable.

 

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If You Can't Find a Super Bowl TV Deal, Look for a 'Big Game' TV Instead

If You Can’t Find a Super Bowl TV Deal, Look for a ‘Big Game’ TV Instead

When the Carolina Panthers face the Denver Broncos at Super Bowl 50 at Levi’s Stadium on Sunday, February 7, it’ll be a classic contest of experience (Peyton Manning) versus youth (Cam Newton). Until then, any football fan shopping for a new TV will witness another kind of play-making, as retailers try to promote great prices without encroaching on a prized NFL trademark. Go looking for “Super Bowl TV” deals and you’ll come up as short as the Cleveland Browns’ red zone offense this season. Instead, try shopping for a “Big Game TV.”

That’s because retail ads and promotions can’t legally use the phrase “Super Bowl"—or even "Super Sunday"—unless the TV maker has shelled out a ton of money to the NFL. Once again, no TV manufacturer ponied up the cash to be the "official” TV of the NFL thus year. Since the league has no interest in joining the makers of aspirin, escalators, and yo-yos, whose once valuable trademarks gradually became genericized, it vigorously polices the use of these phrases. As a result, TV retailers have to be very creative about advertising a Super Bowl TV deal without using the words “Super” and “Bowl” together.

That’s why over the next few days you’ll see numerous ads announcing “super” sales in time for “The Big Game,” but surprisingly very few that specifically tout a Super Bowl TV deal.

Walmart, for example is advertising that it’s “Game Time,” with expedited shipping that will get you a TV in time for “the Big Game.” Best Buy says you can “Bring Home the Big Win” with its top “Big Game” TV sales. Crutchfield tells you to “Get Your New TV in Time for Game Day.” Amazon has an “Ultra Game Plan” for getting a TV for the “Big Game.” But no “Super Bowl TV deal.”

Even regional retailer H.H. Gregg, which in the past has flouted the NFL’s Super Bowl advertising restrictions, is this year hewing to a more conservative approach, holding a “Super” sale, with special savings for those who enter the promotional code PLAYOFFS.

As we get closer to the actual game, we’ll be looking for other retailers to adopt even more creative end-arounds to help promote football-oriented TV sales without violating the NFL’s trademarks. Let us know in the comments section (below) whether you see any.

And if you do plan on catching the big game at home this year, make sure you check out our Super Bowl 50 guide, where you can find everything from top TV deals to the tastiest treats you can serve to guests.

Consumer Reports has no relationship with any advertisers on this website. Copyright © 2006-2016 Consumers Union of U.S.

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Best & Worst Fuel Economy

Best & Worst Fuel Economy

The lists below highlight the vehicles within each category that achieved the best or worst gas mileage in our tests. We have selected mpg cutoffs that are relative to each category. For example, a vehicle that gets 19 mpg would not be a standout among wagons, but it would be among the highest in the midsized SUV or minivan categories. 

Click through to each model overview page to find out how the vehicles rate in our road tests, reliability, safety, and more.

Best

Rank Make & Model Overall mpg City mpg Highway mpg
FUEL-EFFICIENT HATCHBACKS Overall mpg = 38 or higher 
1 BMW i3 Giga
139* 135* 141*
2 Mitsubishi i-MiEV SE 111* 104* 116*
3 Ford Focus Electric 107* 108* 107*
4 Nissan Leaf SL 106 * 86 * 118 *
5 Ford C-Max Energi 94* / 37** 87* / 36** 98* / 38**
6 Toyota Prius Four 44 32 55
7 Toyota Prius C Two 43 37 48
8 Lexus CT 200h Premium 40 31 47
* = MPGe
**
= MPG on gas engine only
SUBCOMPACT CARS Overall mpg = 31 or higher
1 Mitsubishi Mirage ES
37 28 47
2 Smart ForTwo Passion 36 25 48
3 Ford Fiesta SE (3-cyl., MT)
35 25 46
4 Scion iA 35 24 48
5 Honda Fit EX 33 24 42
6 Ford Fiesta SE sedan 33 22 45
7 Hyundai Accent SE hatchback (MT) 32 24 40
8 Ford Fiesta SES hatchback (MT) 32 23 42
9 Toyota Yaris LE 32 23 41
10 Nissan Versa SV sedan 32 23 40
11 Nissan Versa Note SV 32 22 42
12 Chevrolet Spark 1LT
31 22 39
13 Hyundai Accent GLS sedan 31 20 45
COMPACT CARS Overall mpg = 29 or higher
1 Volkswagen Jetta Hybrid SE 37 29 45
2 Mazda3 i Touring sedan 33 23 45
3 Mazda3 i Grand Touring hatchback
32 24 41
4 Toyota Corolla LE Plus 32 23 43
5 Mini Cooper (3-cyl)
31 22 41
6 Volkswagen Jetta SE (1.8T) 30 21 39
7 Nissan Sentra SV
29 21 38
8 Hyundai Elantra SE (1.8L) 29 20 39
SPORTY CARS/ROADSTERS Overall mpg = 28 or higher (tested with manual transmission)
1 Honda CR-Z EX 35 26 45
2 Mazda MX-5 Miata Club (MT)
34 25 42
3 Fiat 500c Pop 34 25 42
4 Fiat 500 Sport 33 24 42
5 Mini Cooper S 30 23 38
6 Hyundai Veloster 31 24 37
7 Scion FR-S 30 23 37
8 Subaru BR-Z Premium 30 23 37
9 Ford Fiesta ST
29 21 36
10 Volkswagen GTI Autobahn
29 20 39
11 Fiat 500 Abarth 28 21 34
12 BMW Z4 sDrive28i 28 19 38
MIDSIZED CARS Overall mpg = 26 or higher
1 Ford Fusion SE Hybrid 39 35 41
2 Toyota Camry Hybrid XLE 38 32 43
3 Mazda6 Sport 32 22 44
4 Nissan Altima 2.5 S (4-cyl.) 31 21 44
5 Honda Accord LX (4-cyl.) 30 21 40
6 Chrysler 200 Limited (4-cyl.)
30 19 44
7 Volkswagen Passat SE (1.8T)
28 19 39
8 Toyota Camry LE (4-cyl.) 28 19 38
9 Hyundai Sonata SE (4.-cyl) 28 18 40
10 Subaru Legacy 2.5i Premium 26 17 39
11 Chevrolet Malibu 1LT 26 17 38
12 Toyota Camry XLE (V6) 26 17 37
13 Honda Accord EX-L (V6) 26 16 39
UPSCALE/LUXURY CARS Overall mpg = 24 or higher
1 Tesla Model S P85D 87* 64* 110*
2 Tesla Model S (base, 85 kWh) 84* 65* 102*
3 Toyota Avalon Hybrid Limited 36 29 43
4 Lexus ES 300h
36 28 44
5 BMW 328d xDrive
35 24 49
6 Lincoln MKZ Hybrid 34 29 38
7 Mercedes-Benz E250 BlueTec
30 21 41
8 Audi A7 3.0 TDI 28 19 41
9 Mercedes-Benz CLA 250 28 19 39
10 BMW 328i 28 19 39
11 Acura ILX Premium 28 18 42
12 Acura TLX 2.4L 27 18 41
13 Audi A3 Premium
27 18 40
14 Buick LaCrosse Leather (4-cyl.) 26 18 39
15 Mercedes-Benz C300 (AWD) 26 18 35
16 Volkswagen CC Sport 26 18 35
17 Nissan Maxima Platinum 25 17 36
18 Lexus ES 350 25 17 35
19 Infiniti Q70 Hybrid 25 17 33
20
Acura TLX SH-AWD 25 16 36
21 Toyota Avalon Limited 24 16 34
22 Buick Verano Leather 24 16 33
23 Buick Regal Premium I (turbo) 24 15 35
WAGONS & HATCHBACKS Overall mpg = 26 or higher
1 Toyota Prius V Three 41 33 47
2 Ford C-MAX Hybrid SE 37 35 38
3 Ford Focus SEL 28 19 39
4 Fiat 500L Easy 27 18 37
6 Kia Soul Plus 26 19 33
7 Subaru Impreza Sport Premium 26 19 33
SMALL SUVS Overall mpg = 22 or higher
1 Lexus NX 300h 29 23 34
2 Honda HR-V LX 29 20 39
3 Subaru XV Crosstrek Hybrid 28 21 35
4 Mazda CX-3 Touring 28 20 36
5 Mercedes-Benz GLA
26 19 35
6 Subaru XV Crosstrek Premium 26 19 34
7 Mini Countryman S 26 19 33
8 Subaru Forester 26 18 35
9 Hyundai Tucson Sport (1.6T) 26 18 35
10 Mazda CX-5 Touring (2.5L) 25 19 32
11 Chevrolet Trax LT 25 18 34
12 Toyota RAV4 XLE 24 18 31
13 Lexus NX 200t 24 17 33
14 Hyundai Tucson SE (2.0L) 24 17 32
15 Mitsubishi Outlander SEL (4.-cyl.)
24 17 30
16 Nissan Rogue SV 24 17 30
17 Jeep Renegade Latitude 24 16 32
18 Buick Encore Leather 23 16 32
19 Honda CR-V EX 23 16 32
20 Fiat 500X Easy
23 16 31
21 BMW X3 xDrive28i 23 16 29
22 Kia Sportage LX (4-cyl.) 22 16 30
23 Ford Escape SE (1.6)
22 15 31
24 Jeep Cherokee Latitude (4-cyl.)
22 15 31
25 Ford Escape Titanium (2.0) 22 15 29
26 Jeep Compass Latitude
22 15 29
27 Acura RDX 22 14 31
MIDSIZED/LARGE SUVS Overall mpg = 18 or higher
1
Toyota Highlander Hybrid Ltd.
25 18 32
2 Jeep Grand Cherokee Limited (diesel)
24 17 32
3 Volkswagen Touareg TDI 24 17 31
4 Hyundai Santa Fe Sport 23 17 30
5 Nissan Murano SL
21 15 29
6 Acura MDX Tech 21 14 31
7 Ford Edge SEL (2.0L EcoBoost)
21 14 31
8 Chevrolet Equinox 1LT (4-cyl.) 21 14 30
9 Kia Sorento EX (V6)
20 13
28
10 BMW X5 xDrive 35i 21 14 28
11 Hyundai Santa Fe GLS 20 14 29
12 Mercedes-Benz GL350 BlueTec
20 14 28
13 Volvo XC90 T6 Momentum 20 14 28
14 Toyota Highlander XLE 20 14 27
15 Honda Pilot EX-L 20 13 28
16 Porsche Cayenne (base) 19 14 26
17 Infiniti QX60 (3.5L) 19 13 26
18
Mercedes-Benz ML350 18 13 25
19 Nissan Pathfinder SL 18 13 25
20 Infiniti QX70 18 13 24
21 Land Rover Range Rover Sport HSE 18 13 23
22 Cadillac SRX Luxury 18 12 26
23 Ford Explorer XLT
18 12 26
24
Chevrolet Equinox LTZ (V6)
18 12 25
25 Dodge Durango Limited (V6)
18 12 25
26 Ford Flex SEL
18 12 25
27 Jeep Grand Cherokee Limited (V6)
18 12 24
28 Toyota 4Runner SR5 (V6) 18 12 24
 MINIVANS Overall mpg = 19 or higher
1 Ford Transit Connect XLT (2.5L)
21 15 27
2 Honda Odyssey 21 13 31
3 Toyota Sienna XLE (FWD) 20 14 27
4 Kia Sedona EX 20 13 28
5 Toyota Sienna XLE (AWD) 19 13 24
6 Nissan Quest SL 19 13 24
PICKUPS Overall mpg = 16 or higher
1 Ram 1500 Big Horn (diesel) 20 14 27
2 Chevrolet Colorado LT (V6)
18 13 26
3 Ford F-150 XLT (2.7 EcoBoost)
17 12 22
4 Chevrolet Silverado 1500 LT 16 11 23
5 Ford F-150 XLT (3.5 EcoBoost) 16 11 22

Worst

Rank Make & Model Overall mpg City mpg Highway mpg
SMALL CARS Overall mpg = 24 or less
1 Scion xB 23 16 30
ROADSTERS/SPORTY CARS Overall mpg = 17 or less
1 Ford Mustang GT Premium (V8) 19 13
27
UPSCALE/LUXURY SEDANS Overall mpg = 18 or less
1 Chevrolet SS 17 12 23
2 Mercedes-Benz S550 (AWD)
18 12 28
MIDSIZED/LARGE SUVS Overall mpg = 14 or less
1 Nissan Armada Platinum 13 9 18
2 Toyota Land Cruiser 14 10 20
3 Ford Expedition EL 14 10 19
MINIVANS Overall mpg = 17 or less
1 Chrysler Town & Country Touring-L 17 11 27

 

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Education Department Cracks Down on Student Debt Relief Companies

Education Department Cracks Down on Student Debt Relief Companies

Student borrowers are being targeted by debt relief companies promising help—for a price—for services that the government offers for free. Many borrowers, overwhelmed by the burden of paying back student loans, are tempted to sign on for their services.

But they shouldn’t. Today, two of those companies got a smackdown from the Department of Education, whiuch issued a cease-and-desist letter to Student Loan Project and Perfect Privacy, the operator of SL Programs Student Loan and Debt Consolidation. 

The Education Department charged the student debt relief companies with unauthorized use of its official seal on their websites and misrepresentation of their relationship. The Student Loan Project was also accused of implying it is affiliated with the government by using the top-level domain “.us” at the end of its web address.

The Education Department ordered the sites to stop using the official seal by February 4 and to put a disclaimer on their websites explaining that they are not affiliated with the department.

“Millions of Americans are struggling to manage their education debt and are vulnerable to being ripped off by shady debt relief companies charging exorbitant fees,” says Suzanne Martindale, staff attorney for Consumers Union, the policy and advocacy arm of Consumer Reports. “We’re encouraged that the department is cracking down on these misleading marketing schemes and hope they will continue to aggressively enforce the law to stop debt relief scams.”

‘We’ve Put These Companies On Notice’

In a video released this morning, Acting Secretary of the Department of Education John King said, ”We’ve put these companies on notice that they may not misrepresent their relationship with the department to trick students into paying for free services.”

Although the Education Department issued warnings about student debt relief companies last summer, today’s move is the first legal action it has taken. The Federal Trade Commission and the Consumer Financial Protection Bureau are also investigating possible deceptive practices in the student debt relief business.

Student debt relief companies charge for services that provide little or any benefit. They also push borrowers into monthly contracts. Some companies charge upfront consolidation fees as high as $999 or 1 percent of the loan balance. They also charge “enrollment” fees up to $600 or account “maintenance” fees as high as $50 per month, according to Department of Education research.

Students Shouldn’t Pay For Help That Is Free

The government’s message to students: Don’t be fooled. You never have to pay for help managing your federal student debt. You can visit the Department of Education's Office of Federal Student Aid and the student loans section of its website if you need information on how to lower or cap your monthly loan payments, consolidate your federal loans, find out whether you qualify for loan forgiveness, and to get advice if your loan is in default.

If you think you’ve been scammed, contact your state’s department of consumer protection or attorney general. You can also file a complaint with the FTC or the CFPB.

Consumer Reports has no relationship with any advertisers on this website. Copyright © 2006-2016 Consumers Union of U.S.

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